Shipping and Returns Policies:

Order Confirmation:

As soon as you place your order you will receive an order confirmation e-mail.  This means that we have received your order in our system and authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for shipment.  If your item is on backorder or unavailable we will reach out to you via e-mail to let you know.  If your item(s) are available for shipment (within 5 business days) we will process the charges and submit the order for shipment. Our shipping times are normally 12 - 19 days.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provide when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@luxberra.com

Damages:

Please inspect the packaging of your item(s) when they arrive. If you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged please send photos to returns@luxberra.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.